Faculty Education Office: Customer service charter
At the FEO, you can expect us to be:
Accessible in the delivery of our services
Fair to all in our decision-making
Easily identifiable while giving support
Relevant, clear and timely in the information we provide.
Courteous and respectful when you come to us for help
Responsive and accountable if you have a problem
Sensitive in our management of your personal details
Open to change in response to your feedback
You can help us by:
Showing courtesy and respect to our staff and learning resources, as well as your peers
Being honest and taking responsibility in all that you do
Staying safe by being identifiable and following our Health and Safety procedures
Keeping us informed - if you don’t tell us, how will we know?