Faculty Education Office: Customer service charter


At the FEO, you can expect us to be:

Accessible in the delivery of our services

Fair to all in our decision-making

Easily identifiable while giving support

Relevant, clear and timely in the information we provide.

Courteous and respectful when you come to us for help

Responsive and accountable if you have a problem

Sensitive in our management of your personal details

Open to change in response to your feedback


You can help us by:

Showing courtesy and respect to our staff and learning resources, as well as your peers

Being honest and taking responsibility in all that you do

Staying safe by being identifiable and following our Health and Safety procedures

Keeping us informed - if you don’t tell us, how will we know?


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Faculty of Medicine

Imperial College London

Please email queries and comments to: webmaster.feo
Last updated: 07-Sep-2012 13:45